VS
Vivienne S
1 reviews | Active since Sept 2021
13 Apr 2026, 21:15
For 3 yrs no improvement on ping despite R3300-p/m
Bad ping Vox satellite cost ridiculous R 3300- per month
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
13 Apr 2026, 22:02Good day Vivienne
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Support team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Support team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's reply13 Apr 2026, 22:02
Official
Good day Vivienne
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Support team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Support team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
16 Apr 2026, 11:50 Good day Vivienne
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Account Manager has been in discussion pertaining to your query and new proposals were sent.
As per our T`s and C` s The Satellite service is a broadband best effort service provided over satellite, with latency around 720ms. This means that it might be not suitable for use of latency sensitive services, which may time out.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Account Manager has been in discussion pertaining to your query and new proposals were sent.
As per our T`s and C` s The Satellite service is a broadband best effort service provided over satellite, with latency around 720ms. This means that it might be not suitable for use of latency sensitive services, which may time out.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply16 Apr 2026, 11:50
Official
Good day Vivienne
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Account Manager has been in discussion pertaining to your query and new proposals were sent.
As per our T`s and C` s The Satellite service is a broadband best effort service provided over satellite, with latency around 720ms. This means that it might be not suitable for use of latency sensitive services, which may time out.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Account Manager has been in discussion pertaining to your query and new proposals were sent.
As per our T`s and C` s The Satellite service is a broadband best effort service provided over satellite, with latency around 720ms. This means that it might be not suitable for use of latency sensitive services, which may time out.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox