Fine Print is bliss

As a client that promotes the brand and supports the business values I can clearly say with the start to 2023 I'm not happy with the service at all. My problem with Vox as a service provider is how fine print is presented.

A few months back in 2022 my 50/50mbps got upgraded to 100/100 mbps line , it was a promotional period and (COMMUNICATION) and take note of the word , was sent to notify that it will end 2023. I decided I'd like to remain on the 100/100 line , I logged onto the Vox portal and the my problems started.

"SUN'S OUT FUN'S OUT" - "Sign up or (upgrade) and stand a chance to WIN a customised Braai Hamper."

This my problem I opened your site I saw this and the new pricing adjustments under the Vumatel umbrella , and I was really stoked. But when opening the web portal I found that no changes were made so I decided to contact client care via the portal - "Well I'm still waiting" - .

Today 19.01.2023 at 11:12 I decieded I wanted to call VOX and I spoke to a man named Charles , and I must say not a ray of sunshine please go listen to the call. My current line is R899 according to him , my issue is the fact that on the site there is a month to month option for R799 and a 12 month option for R699 . I don't know what this man's issue was and some of the stuff he said was true , e.g I don't need installation again and I don't see anything about 18 months of contract that needs to be undertaken. It brings me back to communication and why nothing is shared properly. South Africa has brought most consumers to their kness and if an ISP wants to save people a few extra rands then its good , but if there is another motive its not right.

I a not happy with VOX as an ISP and as far as Charles goes in sell he can go fly a kite. .