Find the issue if you can

I've opted for the best package available at Vox....500 gigs per month. Not sure how it all works, but we don't have fibre in our area so I settled for LTE. It's been two months in a row we've been without data for a couple of days. Initially I thought we ran out of data but everytime I contact Vox there is no issue.... except they cannot seem to find the issue. I'm paying over R800 per month and expect to have a better client experience than this.