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ML
Mpumelelo L

1 reviews | Active since May 2019

15 May 2024, 03:07

FIND ANOTHER ISP SAVE YOURSELF THE PAIN

If you are reading this and you were thinking about VOX don’t do it they are not a serious company.

I have tried everything possible to get them to assist me in activating my account. Yes, I am begging them to take my money monthly but they can’t even get that right.

There’s zero customer support on their WhatsApp.

Don’t bother calling their office they will drop the call on you or just keep you on hold.

I don't even want to talk about Email.

If you don’t believe me just search Voxtelecom on X (Twitter).

I am ready to cancel without even starting but I can only imagine what that will be like if they can’t even get you activated.

Joke of a company

0
Replies (8)
Vox Telecom
Vox Telecom's reply15 May 2024, 07:48
Official
Good day, Mpumelelo L 
 
 Thank you for your review. 
 
 Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply16 May 2024, 11:16
Official
 Good day, Mpumelelo L 

 Thank you for your patience whilst this matter was being investigated. 

 Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed. 

 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

 
 Kind Regards, 
 Vox
ML
Mpumelelo L's update16 May 2024, 16:08
Reviewer Update
Wow this is news to me who was this confirmed with? I've not received that information.
ML
Mpumelelo L's update17 May 2024, 18:20
Reviewer Update
Unable to Configure the Mikrotik Router, please check the following before clicking the configuration link:

  1. Check that your Fibre connection is Live (Vox will confirm the line activation via E-Mail and SMS)
    • The connection Light on the Fibre box should be on
  2. Ensure that the Mikrotik Router is connected to your Fibre Box and powered on.
  3. Ensure THIS device is connected directly to the Mikrotik Router Via Wi-Fi / Lan Cable.
For assistance, call our Support Centre on ***

Vox Telecom
Vox Telecom's reply17 May 2024, 18:53
Official
Good day Mpumelelo Thank you for your post.Kindly note that the details of your complaint has been sent to technical team for assistance.We will contact you directly to assist with the complaint.Kind Regards 
VOX
Vox Telecom
Vox Telecom's reply20 May 2024, 15:21
Official
Good day, Mpumelelo
 
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
 
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***

Kind Regards, 
Vox 
ML
Mpumelelo L's update21 May 2024, 00:02
Reviewer Update
Nope, same error on my side still no connection to the wifi. I am confused about how would your technical team fix this error as they were supposed to call me to arrange a time when I am home and then fix the error.

Unable to Configure the Mikrotik Router, please check the following before clicking the configuration link:

  1. Check that your Fibre connection is Live (Vox will confirm the line activation via E-Mail and SMS)
    • The connection Light on the Fibre box should be on
  2. Ensure that the Mikrotik Router is connected to your Fibre Box and powered on.
  3. Ensure THIS device is connected directly to the Mikrotik Router Via Wi-Fi / Lan Cable.
For assistance, call our Support Centre on ***



ML
Mpumelelo L's update28 May 2024, 15:55
Reviewer Update
Approaching a month now still no feedback