1 reviews | Active since Sept 2011
Filthy Attitude
<p>I contact TECHNICAL SUPPORT to request the status of my ADSL line upgrade as this is a TECHNICAL MATTER.</p> <p> </p> <p>I spoke to Jan V and I was told he is not allowed to tell me and I need to contact sales, yet only 4 days ago, someone from the technical department informed me as to the status. When informing Jan of this, his tone becomes very aggressive. I find this ****ing disgusting and disrespectful.</p> <p> </p> <p>I am unable to make outbound calls during the day. As such, due to the lack of professionalism displayed by Jan V, I expect to be contact EVERY SINGLE DAY by Marnus Prinsloo, as he is the sales executive (who is fantastic by the way) who actioned the line transfer and upgrade.</p> <p> </p> <p>I am very disappointed yet again - time to get it right.</p>
I have been contacted by Joanne form Consumer Technical Escalations and I have been absolutely blown away by the quick response.
I told Joanne what will be happening if my expectations are not met and the response was perfect: "I don’t work on threats - I’m here to service you and do my job". This is the attitude im looking for!
She said she would ensure I am updated - this is the service I am looking for: quick, helpful and professional.
From zero to hero!
I have been contacted by Joanne form Consumer Technical Escalations and I have been absolutely blown away by the quick response.
I told Joanne what will be happening if my expectations are not met and the response was perfect: "I don’t work on threats - I’m here to service you and do my job". This is the attitude im looking for!
She said she would ensure I am updated - this is the service I am looking for: quick, helpful and professional.
From zero to hero!
Good evening Craig, thank you for bringing this to our attention. We are currently investigating your request. We would also like to thank you for your positive feedback, an agent will be in contact with you shortly.
Regards,
Vox Telecom
Best regards,
Good evening Craig, thank you for bringing this to our attention. We are currently investigating your request. We would also like to thank you for your positive feedback, an agent will be in contact with you shortly.
Regards,
Vox Telecom
Best regards,
Good day Graig,
As per the feedback received, the line is now syncing at the correct speed. Should you experience any further issues, feel free to contact us at any time; *** / ***.
We apologise for the inconvenience caused.
Regards,
Vox Telecom.
Best regards,
Good day Graig,
As per the feedback received, the line is now syncing at the correct speed. Should you experience any further issues, feel free to contact us at any time; *** / ***.
We apologise for the inconvenience caused.
Regards,
Vox Telecom.
Best regards,