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Gail T

1 reviews | Active since Jan 2023

09 Jan 2023, 10:27

Fibre with Vox

Been trying for a week to get thru to cancel my line. They have tried to improve buffering on numerous occasions to no avail. Cancelling my line and moving to another service provider.

0
Replies (4)
Vox Telecom
Vox Telecom's reply09 Jan 2023, 12:52
Official
Good day Gail T, Thank you for your enquiry.  Kindly note that we have escalated your enquiry for assistance. We will investigate the matter and provide feedback to you soonest.  Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.  Kind Regards, 

Vox 

Best regards,

GT
Gail T's update09 Jan 2023, 17:29
Reviewer Update
Thank you for replying but this is a month to month contract. I was told line will be cancelled only effective 1 March. Not acceptable- cancellation should be as at 1 February as I have been trying to cancel for the last week! Not my fault that Vox is impossible to get thru to! Please investigate and reply as promised today!
Vox Telecom
Vox Telecom's reply09 Jan 2023, 20:47
Official
Good day Gail T, 

Thank you for your feedback.

We have added it to the escalation logged.

Feedback will be provided soonest.

Kind regards

Vox

Best regards,

Vox Telecom
Vox Telecom's reply15 Jan 2023, 18:28
Official
 Good day    Gail T,

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that your cancellation has been logged and you have been advised further.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox 

Best regards,