Fibre Upgrade Nightmare

Raised a request for an upgrade to my fibre speed from 20 to 100mb on the 6th August 2020. Was told it would take 2-3 days to reflect. Order for some reason was only processed on the 11th August 2020. Contacted Vox to find out and was told again another 2-3 days for the upgrade to go through.

It is day 16 and still nothing. I've contacted Vox every day this week to find out what the issue is and every day I get told head office is investigating the delay without any tangible information as to what the issue is and they always we will contact you soon with an update. Not once has anyone initiated contact me to tell me what the reason for delay is.

If anyone from Vox actually looks at this, the order # is X***. I have dealt with Warren Johnston primarily and his communication is poor to say the least. Quick to make the sale but follow up is pathetic and i'd like to raise a complaint against him.

Customer service has been the most horrible from them ever. Don't know what happened to them but they're quickly becoming like the worst. And if this is how they treat a customer whose been with them for the past few years I would advise looking elsewhere because i will be jumping ship soon.