TM
Tshepiso M
1 reviews | Active since Jun 2014
06 Dec 2022, 10:43
Fibre to home not working and poor service
Fibre to home internet has been down for over a week and no one is willing to give an ETA on resolution on clear answer on issue. I have requested a cancellation of the line, but now i have to wait a month for the line to be released while they charge for the month.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
06 Dec 2022, 12:02 Good day, Tshepiso M,
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***3
The Support team will follow up with the Network Provider, Vumatel REF ISP-981553 on the progress of the fault and update you on the status.
We also took note of the cancellation request.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***3
The Support team will follow up with the Network Provider, Vumatel REF ISP-981553 on the progress of the fault and update you on the status.
We also took note of the cancellation request.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply06 Dec 2022, 12:02
Official
Good day, Tshepiso M,
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***3
The Support team will follow up with the Network Provider, Vumatel REF ISP-981553 on the progress of the fault and update you on the status.
We also took note of the cancellation request.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***3
The Support team will follow up with the Network Provider, Vumatel REF ISP-981553 on the progress of the fault and update you on the status.
We also took note of the cancellation request.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
08 Dec 2022, 10:21Good day, Tshepiso M,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply08 Dec 2022, 10:21
Official
Good day, Tshepiso M,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox