MB
Mbali B
1 reviews | Active since May 2024
16 May 2024, 09:36
Fibre suspended while I'm up to date
I'm so angry with Vox Telecom,they are the biggest ****mers.Im a new customer I paid my 1 instalment of R465 on the 29th of April with was due on the 1st o May.The next thing they suspend my Fibre telling me that I owe R568,00 when I try to call whatsapp and email them they don't respond to my whatsapp chat and emails.Calls lines are always busy I need clarity how am I owing this amount if money when I was told I will end of every month now where is this amount coming from. 😠😡
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Replies (2)
Vox Telecom's replyOfficial
16 May 2024, 10:06Good day, Mbali B
Thank you for your review.
For new Customers, Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Kindly note that the details of your query has been sent to the debtors team to assist.
Regards
Vox
Thank you for your review.
For new Customers, Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Kindly note that the details of your query has been sent to the debtors team to assist.
Regards
Vox
Vox Telecom's reply16 May 2024, 10:06
Official
Good day, Mbali B
Thank you for your review.
For new Customers, Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Kindly note that the details of your query has been sent to the debtors team to assist.
Regards
Vox
Thank you for your review.
For new Customers, Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Kindly note that the details of your query has been sent to the debtors team to assist.
Regards
Vox
Vox Telecom's replyOfficial
17 May 2024, 11:34Good day,Mbali B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply17 May 2024, 11:34
Official
Good day,Mbali B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox