Fibre service providers

I'm having a bad experience with VOX. I was sadly told by my landlord that his parents would be needing my home and so I had to find new accommodation. I contacted VOX to tell them that I had to move and they informed me that as I was only into 8 months of my contract I had to pay a cancellation penalty of R1750. 00. I then discussed this with the original sales person who said that if the new tenant continued with the contract I would not have to pay the penalty. However it transpires that once the cancellation has been logged IT CANNOT BE reversed unless I sign another 12 month contract (for an address I am no longer residing in!) They say "company policy". Even if I sign up for a new contract at my new address, I am still liable for the R1750. 00 penalty. I am extremely unhappy with VOX. Too much 'small print' that was excluded from the small print of the agreement!!! This sucks! Has anyone else had this experience?