YB
Yolanda B
1 reviews | Active since Oct 2022
25 Mar 2023, 14:46
Fibre Pro-rata
I have been with Vox for only 3days ,worst service ever ,billing department seems not to be working at all. Received my statement this morning and the amount due is ridiculous, tried calling and emailing no answer no response
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
25 Mar 2023, 17:09Good day Yolande B, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards, Vox
Best regards,
Vox Telecom's reply25 Mar 2023, 17:09
Official
Good day Yolande B, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards, Vox
Best regards,
Vox Telecom's replyOfficial
27 Mar 2023, 14:04 Good day, Yolande B, Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts team has made contact and assisted with the billing dispute.
Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation that the accounts team has made contact and assisted with the billing dispute.
Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply27 Mar 2023, 14:04
Official
Good day, Yolande B, Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts team has made contact and assisted with the billing dispute.
Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation that the accounts team has made contact and assisted with the billing dispute.
Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,