DG
Debbie G
1 reviews | Active since Sept 2018
21 Mar 2024, 12:10
Fibre Link down for 6 hours
My internet has gone down - it is the Fibre link. I logged a call 6 hours ago and I have had no feedback. When Calling the call centre number -one hangs on forever. It is unacceptable that customers who pay for a service and who have a business to run are not provided with a status.
Helpful (0)
Replies (10)0
Replies (10)
Vox Telecom's replyOfficial
21 Mar 2024, 12:47Good day Debbie GThank you for your post.Kindly note that the details of your complaint has been sent to technical team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
Vox Telecom's reply21 Mar 2024, 12:47
Official
Good day Debbie GThank you for your post.Kindly note that the details of your complaint has been sent to technical team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
DG
Debbie G's updateReviewer Update
21 Mar 2024, 16:10Good day - Thank you for contacting me at 13:00 today. Please may I have a status update - I assume My ticket has not been dispatched yet to a Technician from Vumatel? I am very disappointed that a whole day has gone by with no sign of dispatch
DG
Debbie G's update21 Mar 2024, 16:10
Reviewer Update
Good day - Thank you for contacting me at 13:00 today. Please may I have a status update - I assume My ticket has not been dispatched yet to a Technician from Vumatel? I am very disappointed that a whole day has gone by with no sign of dispatch
DG
Debbie G's updateReviewer Update
22 Mar 2024, 08:44I am awaiting some response today regarding my connectivity. This is now Day 2 of no connection.
DG
Debbie G's update22 Mar 2024, 08:44
Reviewer Update
I am awaiting some response today regarding my connectivity. This is now Day 2 of no connection.
DG
Debbie G's updateReviewer Update
22 Mar 2024, 10:51Good day - I have been on the line for 25 minutes awaiting the call centre response. I need assistance now please.
DG
Debbie G's update22 Mar 2024, 10:51
Reviewer Update
Good day - I have been on the line for 25 minutes awaiting the call centre response. I need assistance now please.
DG
Debbie G's updateReviewer Update
22 Mar 2024, 14:48Afternoon Team - Still no ETA ?
DG
Debbie G's update22 Mar 2024, 14:48
Reviewer Update
Afternoon Team - Still no ETA ?
DG
Debbie G's updateReviewer Update
23 Mar 2024, 11:29I logged a call on Thursday 5am. As yet no technician has been dispatched and I was told that i need to wait 72 hours before I can escalate! . This is ludicrous. Why must I wait for the SLA time to pass??? I have a business to run and i have lost almost 3 days of work. Also I still get my Invoice even though it has cost me in data and loss of business. Where is VOX ???
DG
Debbie G's update23 Mar 2024, 11:29
Reviewer Update
I logged a call on Thursday 5am. As yet no technician has been dispatched and I was told that i need to wait 72 hours before I can escalate! . This is ludicrous. Why must I wait for the SLA time to pass??? I have a business to run and i have lost almost 3 days of work. Also I still get my Invoice even though it has cost me in data and loss of business. Where is VOX ???
DG
Debbie G's updateReviewer Update
23 Mar 2024, 11:30Also when calling the call centre one waits at least 20 minutes to get to an operator. Come on - this is not service
DG
Debbie G's update23 Mar 2024, 11:30
Reviewer Update
Also when calling the call centre one waits at least 20 minutes to get to an operator. Come on - this is not service
DG
Debbie G's updateReviewer Update
23 Mar 2024, 11:42Day 3 today and i am told that NO TECHNICIAN HAS BEEN DISPATCHED
DG
Debbie G's update23 Mar 2024, 11:42
Reviewer Update
Day 3 today and i am told that NO TECHNICIAN HAS BEEN DISPATCHED
Vox Telecom's replyOfficial
28 Mar 2024, 10:24Good day, Debbie.
Thank you for your patience while the matter was being attended to.
Kindly note that the connectivity issues were escalated to Vumatel to assist as it was determined that the Network status down, both leases expired and high losses on the line -40db.
We received confirmation on 23/Mar/2024 that the connectivity issues were resolved, and the query was sent to our Sales team to assist with a fai***** solution.
The sales team is in contact with you regarding this.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Thank you for your patience while the matter was being attended to.
Kindly note that the connectivity issues were escalated to Vumatel to assist as it was determined that the Network status down, both leases expired and high losses on the line -40db.
We received confirmation on 23/Mar/2024 that the connectivity issues were resolved, and the query was sent to our Sales team to assist with a fai***** solution.
The sales team is in contact with you regarding this.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Vox Telecom's reply28 Mar 2024, 10:24
Official
Good day, Debbie.
Thank you for your patience while the matter was being attended to.
Kindly note that the connectivity issues were escalated to Vumatel to assist as it was determined that the Network status down, both leases expired and high losses on the line -40db.
We received confirmation on 23/Mar/2024 that the connectivity issues were resolved, and the query was sent to our Sales team to assist with a fai***** solution.
The sales team is in contact with you regarding this.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Thank you for your patience while the matter was being attended to.
Kindly note that the connectivity issues were escalated to Vumatel to assist as it was determined that the Network status down, both leases expired and high losses on the line -40db.
We received confirmation on 23/Mar/2024 that the connectivity issues were resolved, and the query was sent to our Sales team to assist with a fai***** solution.
The sales team is in contact with you regarding this.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
DG
Debbie G's updateReviewer Update
28 Mar 2024, 11:35Thank you for your response from my issue 21 March. What does leases expired refer to? I would still like to understand why I suddenly lost connectivity. Many Thanks
DG
Debbie G's update28 Mar 2024, 11:35
Reviewer Update
Thank you for your response from my issue 21 March. What does leases expired refer to? I would still like to understand why I suddenly lost connectivity. Many Thanks