AS
Akshay S
1 reviews | Active since Jul 2023
29 Jul 2023, 08:58
Fibre link down connection (vox)
I have Signed up with Vox Fibre . I have made a Payment Of R580 to my bill yet for the past 2 weeks I have no internet connection. I being calling Their support numerous of times for the past 2 weeks yet no one can assist saying that the problem lays with Zoomfibre but when I call Zoomfibre it's said to be a problem with Vox .
It's being a back and forth efforts calling Zoom Fibre and Vox telecom which no one can assist with getting my fibre link sorted.
I now want to cancel the contract but I have to pay a fee of R2300? This is Ridiculous.
This is really ridiculous Service as I have to pay Vox for fibre yet I have no internet connection.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
29 Jul 2023, 09:25Good day Akshay S,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
Best regards,
Vox Telecom's reply29 Jul 2023, 09:25
Official
Good day Akshay S,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
Best regards,
Vox Telecom's replyOfficial
01 Aug 2023, 13:48Good day, Akshay S,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , ZoomFibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , ZoomFibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply01 Aug 2023, 13:48
Official
Good day, Akshay S,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , ZoomFibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , ZoomFibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,