Fibre line not released

I cancelled my fibre line with Vox telecom in September to be switched of 31 October 2021 and the line to be released. On 01 October 2021 my line was deactivated and after almost half a day, I managed to sort it out by calling Evotel myself. On 01 November 2021 the services was terminated, but the line never released. On 02 November 2021 I started calling Vox at 08:30am and after being sent from pillar to post the whole time, some person then moved my date to 01 December 2021. Now it is such a struggle with Vox, and Evotel is just waiting for a ticket to be logged, and this does not seem to happen It is 12pm and still no joy. I would not suggest Vox as a service provider at all, and if the line is set for release 01 December 2021 they can carry the cost of the line for the month. Thank goodness I am leaving