Fibre line down

I logged a ticket with Vox Support on Thursday evening due to my Fibre line being down after a power outage. My ticket was logged by the customer service agent. I checked the status update on their portal but there was none with regards to my ticket logged. I sent an email asking for a status update. Someone called afterwards asking if I received a call from the technician. I received no calls the whole day. I requested that someone come out today @ 13:00. The agent told me that it should be fine. No one showed up today.