MR
Mel R
1 reviews | Active since Mar 2009
03 Nov 2025, 14:53
Fibre line cancelled two months too early!
I requested a cancellation for my fibre line for 31 December 2025. The line got incorrectly cancelled on the 1st of November, two months too early! I have been passed between sales and tech support multiple times. Nobody can or wants to help me. I've had no wifi for 3 days now. I just want the line to be reactivated! Vox customer zone shows my line to be active. Ticket number Vox***4
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
03 Nov 2025, 15:36 Good day, Mel.
Thank you for your review.
Kindly note that we've sent the details of your complaint to our Project Management Office for urgent assistance.
We'll be in touch with you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we've sent the details of your complaint to our Project Management Office for urgent assistance.
We'll be in touch with you shortly to assist further.
Kind Regards,
Vox
Vox Telecom's reply03 Nov 2025, 15:36
Official
Good day, Mel.
Thank you for your review.
Kindly note that we've sent the details of your complaint to our Project Management Office for urgent assistance.
We'll be in touch with you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we've sent the details of your complaint to our Project Management Office for urgent assistance.
We'll be in touch with you shortly to assist further.
Kind Regards,
Vox
Vox Telecom's replyOfficial
06 Nov 2025, 18:11Good day, Mel!
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our Support team that your query has been attended to and is now resolved
Should you require any further assistance, please do not hesitate to contact us.
Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our Support team that your query has been attended to and is now resolved
Should you require any further assistance, please do not hesitate to contact us.
Regards,
Vox
Vox Telecom's reply06 Nov 2025, 18:11
Official
Good day, Mel!
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our Support team that your query has been attended to and is now resolved
Should you require any further assistance, please do not hesitate to contact us.
Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our Support team that your query has been attended to and is now resolved
Should you require any further assistance, please do not hesitate to contact us.
Regards,
Vox