PO
Pieter O
1 reviews | Active since Dec 2022
22 Feb 2025, 10:39
Fibre is dead . Changing subscription
This is the second time this month where my house and busines is without internet.a Simple "Some of you might experience no internet" message.3 Days no internet,no incoming RFqs.Useless. our whole complex will be leaving your services.Utter ****.Useless.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
22 Feb 2025, 10:57Good day, Pieter!
Thank you for your post.
Kindly note that the above has been noted and escalated to the Support department for investigation and resolution.
Feedback will be provided to you soonest.
Kind regards,
Vox
Thank you for your post.
Kindly note that the above has been noted and escalated to the Support department for investigation and resolution.
Feedback will be provided to you soonest.
Kind regards,
Vox
Best regards,
Vox Telecom's reply22 Feb 2025, 10:57
Official
Good day, Pieter!
Thank you for your post.
Kindly note that the above has been noted and escalated to the Support department for investigation and resolution.
Feedback will be provided to you soonest.
Kind regards,
Vox
Thank you for your post.
Kindly note that the above has been noted and escalated to the Support department for investigation and resolution.
Feedback will be provided to you soonest.
Kind regards,
Vox
Best regards,
Vox Telecom's replyOfficial
24 Feb 2025, 08:17Good day Pieter O
Kindly note that we have received confirmation from our support team that they have assisted with the query and your connection was restored.
Please let us know if there is anything we can assist with.
Regards
Vox
Kindly note that we have received confirmation from our support team that they have assisted with the query and your connection was restored.
Please let us know if there is anything we can assist with.
Regards
Vox
Best regards,
Vox Telecom's reply24 Feb 2025, 08:17
Official
Good day Pieter O
Kindly note that we have received confirmation from our support team that they have assisted with the query and your connection was restored.
Please let us know if there is anything we can assist with.
Regards
Vox
Kindly note that we have received confirmation from our support team that they have assisted with the query and your connection was restored.
Please let us know if there is anything we can assist with.
Regards
Vox
Best regards,
PO
Pieter O's updateReviewer Update
24 Feb 2025, 08:204 days of in total.will i be receiving discount on this months payment for services not rendered? Business that was not functioning...Data that was lost.and by the way its the second time this month.how will i be reimbursed?
PO
Pieter O's update24 Feb 2025, 08:20
Reviewer Update
4 days of in total.will i be receiving discount on this months payment for services not rendered? Business that was not functioning...Data that was lost.and by the way its the second time this month.how will i be reimbursed?
Vox Telecom's replyOfficial
24 Feb 2025, 08:24Thank you, Pieter.
We have requested our accounts department to give you a call to advise further on the billing query.
Regards
Vox
We have requested our accounts department to give you a call to advise further on the billing query.
Regards
Vox
Best regards,
Vox Telecom's reply24 Feb 2025, 08:24
Official
Thank you, Pieter.
We have requested our accounts department to give you a call to advise further on the billing query.
Regards
Vox
We have requested our accounts department to give you a call to advise further on the billing query.
Regards
Vox
Best regards,
Vox Telecom's replyOfficial
26 Feb 2025, 12:58 Good day, Pieter O
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply26 Feb 2025, 12:58
Official
Good day, Pieter O
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,