Fibre internet, transfer of accounts

i am a Vox account holder and have 3 premises using their services one being my own business. |We have recently move to another House and have repeatedly ask to transfer the account to another home owner. I am extremely frustrated and disappointed at this point. I have been billed continuously for services I requested to be transferred over three months ago. Despite providing all requested documentation (ID, proof of address, signed letter, and cell number) on 10 June 2025, I have received no confirmation of the transfer/cancellation being completed.

I have followed up on 17 June, 8 July, and 11 July, yet I am still being billed. This is unacceptable, especially given that I made it clear that the service should not continue under my account' Still no response from VOX.... I am seriously considering to move all my accounts to another service provider.