SM
Sandeep M

1 reviews | Active since Dec 2009

03 Aug 2018, 08:41

Fibre installation woes !!!

I have app**** for a VOX Fibre line to be installed over a month ago online. Vuma installed a week ago, I'm still waiting for Vox to come and install the free router, the call centre cannot give me an date or a reference number! My ADSL was cancelled from 31 July. How does a business operate like this !

0
Replies (2)
Vox Telecom
Vox Telecom's reply03 Aug 2018, 09:21
Official

Good day Sandeep.

Thank you for bringing this matter to our attention.

Kindly note that we are investigating this matter and someone will be in contact with you soon.

Kind Regards

Vox Telecom

Vox Telecom
Vox Telecom's reply08 Aug 2018, 12:23
Official

Good day Sandeep.

As per feedback received, someone from our Customer Service Department has been in contact with you regarding the above concerns raised

We can confirm that the installation has been successfully completed after someone from our Operations Department went to site

Should you have any technical queries or might need immediate assistance , please do not hesitate to contact our 24/7 Service Center on *** | ***.

Kind Regards

Vox Telecom