LW
Lisa W
1 reviews | Active since Aug 2022
01 Aug 2022, 08:50
Fibre installation
Shocking service . Promised follow up on emails and calls not done . I'm sitting without fibre supposedly to be installed on Friday. Nobody seems to know what's happening I work from home In the medical sector what was requested was not delivered .
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
01 Aug 2022, 09:24Good day, Lisa W
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply01 Aug 2022, 09:24
Official
Good day, Lisa W
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
LW
Lisa W's updateReviewer Update
01 Aug 2022, 09:28Thank you much appreciated
LW
Lisa W's update01 Aug 2022, 09:28
Reviewer Update
Thank you much appreciated
LW
Lisa W's updateReviewer Update
01 Aug 2022, 11:22No response or replies from vumatel kindly advise me what else I must do to get the correct assistance
LW
Lisa W's update01 Aug 2022, 11:22
Reviewer Update
No response or replies from vumatel kindly advise me what else I must do to get the correct assistance
LW
Lisa W's updateReviewer Update
01 Aug 2022, 11:26I chose you for service excellence I was obviously wrong . As your client I have obviously no value . I cannot believe the time and phone calls I have wasted trying to get assistance. I will not recommend this service .
LW
Lisa W's update01 Aug 2022, 11:26
Reviewer Update
I chose you for service excellence I was obviously wrong . As your client I have obviously no value . I cannot believe the time and phone calls I have wasted trying to get assistance. I will not recommend this service .
Vox Telecom's replyOfficial
05 Aug 2022, 07:17Good day ,Lisa W
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router has been delivered
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router has been delivered
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply05 Aug 2022, 07:17
Official
Good day ,Lisa W
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router has been delivered
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router has been delivered
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox