DG
Deloshnie G
1 reviews | Active since Mar 2009
07 Apr 2025, 09:13
Fibre down - **** service!
VOX***8 logged a call - the fibre is down. After troublshooting was advised the Vodacom box is faulty! Fine, then told to wait up to 4 days for them to replace? I would like to know which clause is stated that we must be down for 4 days and Vox will only send an email to follow up? Thats how they escalate? We are down! no internet! We have to work but the robots give you standard responses and dont care that for 3 days we have no internet! I have requested management to contact me! I am still waiting!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
07 Apr 2025, 09:18Good day, Deloshnie
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance.
We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance.
We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply07 Apr 2025, 09:18
Official
Good day, Deloshnie
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance.
We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance.
We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
Best regards,
DG
Deloshnie G's updateReviewer Update
08 Apr 2025, 11:59Your network provider was onsite! He resolved the issue as per him, the issue is now with vox!
Your support team cant understand when i am telling them get the service manager Willem who has been assisting to contact me urgently! We have been down since Friday, need yourll to treat this as priority!
Your support team cant understand when i am telling them get the service manager Willem who has been assisting to contact me urgently! We have been down since Friday, need yourll to treat this as priority!
DG
Deloshnie G's update08 Apr 2025, 11:59
Reviewer Update
Your network provider was onsite! He resolved the issue as per him, the issue is now with vox!
Your support team cant understand when i am telling them get the service manager Willem who has been assisting to contact me urgently! We have been down since Friday, need yourll to treat this as priority!
Your support team cant understand when i am telling them get the service manager Willem who has been assisting to contact me urgently! We have been down since Friday, need yourll to treat this as priority!