Fibre down for a 3rd time in a week

So, a week later after logging calls and speaking to a ton of people my fibre still isnt working. I have lost all faith in you as my ISP and whilst I appreciate that your reliance is on VUMA for the fibre I am really paying you to resolve. I have escalated been escalated and waiting to be escalated but here we are back to where I was a week ago no fibre again! I am now officially paying for something that I can not use and added to that is the other expenses like having to get data on my mobile, having to go into the office all costs you do not see but I do. PLEASE can someone just sort this out I am at my wits end now