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Steven V

1 reviews | Active since Mar 2023

21 Mar 2023, 09:55

Fibre Down every week

Been a customer for years but this new year has been a terrible experience with Voxtelecom. Fibre been going down at random twice a week and only feedback I get from Vox is a ticket has been logged. The call centre staff also not always friendly when explaining your issues.

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Replies (5)
Vox Telecom
Vox Telecom's reply21 Mar 2023, 10:30
Official
Good day  Steven V

Thank you for your enquiry.

Kindly note that we have escalated your enquiry added the above to your escalation Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards, 

Vox 
Vox Telecom
Vox Telecom's reply23 Mar 2023, 08:14
Official
Good day,  Steven V
 
Thank you for your patience while this matter was being investigated.
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
 
Kind Regards,
Vox
 
SV
Steven V's update26 Mar 2023, 11:52
Reviewer Update
So after the above review I received a call from a technician explaining that the issue is loadsheding and Vumatel, we haven't had loadsheding for a while now and I'm still currently offline with no internet for the past 14 hours. What's the new excuse?

I'm over this....
SV
Steven V's update26 Mar 2023, 14:36
Reviewer Update
What's the point? For a another person to tell me they will log a call with Vumatel that takes 72 hours to respond....
SV
Steven V's update27 Mar 2023, 17:15
Reviewer Update
My Fibre is still down, have not received a call from anyone to make a appointment to come and fix.

This is disgusting and take this as my formal cancellation and send me a letter of acceptance.

And I refund for this month.