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DG
Debbie G

1 reviews | Active since Sept 2018

12 Jul 2023, 10:37

Fibre down and no communication re the status

My internet has gone down - it is the Fibre link and I cannot get hold of VOX. I have been calling for almost one hour 30minutes. It is unacceptable that customers who pay for a service, who have a business to run are not even informed via an sms. This is unacceptable

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Replies (3)
Vox Telecom
Vox Telecom's reply12 Jul 2023, 11:32
Official
Good day Debbie G

Thank you for your review.  Kindly note that the details of your query has been sent to the Support team to investigate and assist.  We will provide feedback to  you soonest.  Kind Regards, 
 Vox 
DG
Debbie G's update12 Jul 2023, 13:20
Reviewer Update
Good day - I still have not received feedback on how long the maintenance will take - i have been down for 5 hours now
Vox Telecom
Vox Telecom's reply14 Jul 2023, 12:47
Official
Good day, Debbie
  
 Thank you for your patience while this matter was being investigated.
 
 Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
  
 Should you require any further assistance, please do not hesitate to contact us.
 
 Kind Regards,
Vox