Fibre down

Good day Hellopeter, I trust that you are well. I'm writing to you about the bad service that I'm getting at Vox Telecommunications. I have logged call for my home Fibre that is down since last week Friday, I've made numerous calls and the issue has not been resolved. The sad part is that I pay them monthly on time without fail ,and I'm not getting the value of my money. I have made a decision that when our contract expires I will not renew it and I'll also spread the news about the service I got from them.