Fibre Activation

I am battling to get vox to come install and activate my fibre line its been a week of empty promises and no replys. Vumatel came and did there installation. i see vox has created the account but has not activated or contacted me to come install the router. I have been Phoning Daily and no answers. and get the same copy paste response of "I'll escalate the matter sir and get back to you". Not a since person has gotten back to me as promised.

If my line isnt activated before end of business today im taking my money elsewhere. Very disapointed, was so happy with there ADSL and reponse in the past.