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RAEESAH L

1 reviews | Active since Jan 2020

17 Apr 2024, 16:18

FIBRE

Our internet connection has been lost for 2 days . No clear answer why . No technician has been sent out to check . I am loosing out hours of work as I am working from home !

0
Replies (4)
Vox Telecom
Vox Telecom's reply17 Apr 2024, 17:17
Official
Good day Raeesah,

Thank you for your review.

We have escalated the details of your review to the technical team, and an agent will get in contact with you directly.

Kind regards,
Vox
Vox Telecom
Vox Telecom's reply23 Apr 2024, 15:43
Official
Good day, RAEESAH L
 
 Thank you for your patience while this matter was being investigated.
 
 Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Octotel restored the link.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
 
Kind Regards,
Vox
RL
RAEESAH L's update23 Apr 2024, 17:44
Reviewer Update
Good day Vox team .

After all the up and down . Confirmation received that our internet has been restored , just to get home to find it is still down . NOTHING HAS BEEN RESTORED ???
It's been a whole week without connection , yet a full amount will be deducted on the 25th ?

Our connection has not been restored !
Vox Telecom
Vox Telecom's reply26 Apr 2024, 11:07
Official
 Good day RAEESAH L

 Thank you for your patience while this matter was being resolved. 
 
 Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the  router was replaced. 

 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox