TS
Thabisile S
1 reviews | Active since Feb 2024
23 Jan 2025, 08:52
Fibre
I am writting to express the bad service I have received with Vox ,Monday I reported my Fibre not connected and was promised someone will come till today no one has come and I am being billed which is unfair, I don't have connections as we speak I cnt do my work because of Vox /Vuma
I'm so disappointed and would like to cancell my servise with them..the service is very bad and pathetic 😪
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
23 Jan 2025, 09:00Good day, Thabisile S
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Vumatel for assistance. We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Vumatel for assistance. We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
Vox Telecom's reply23 Jan 2025, 09:00
Official
Good day, Thabisile S
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Vumatel for assistance. We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Vumatel for assistance. We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
Vox Telecom's replyOfficial
24 Jan 2025, 10:54Good day, Thabisile S
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was reconfigured.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was reconfigured.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply24 Jan 2025, 10:54
Official
Good day, Thabisile S
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was reconfigured.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was reconfigured.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox