1 reviews | Active since May 2016

11 Feb 2017, 18:11

Fiberhoods Fibre Installation NON Existent

<p>I app**** for Fiber at my home on 20 December 2016. The ISP selected was VOX and Fiberhoods was the supplier. The ONT was installed 20 Jan 2017. I figured it must be a busy period and continued to wait. It's now 11 Feb 2017. I still do not have working internet. I have exhausted trying to contact Fiberhoods or Britelink or VOX - not sure how all of these are connected. Seems that the connection is broken and nobody has any reason to fix it. </p> <p>The only polite person is Ashton Jafta from VOX. Who communicates that he has contacted Fiberhoods. I feel that VOX is not serious about providing their customers with service. I also think that Fiberhoods are *********** at resolving technical faults. </p>

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Replies (2)
Vox Telecom
Vox Telecom's reply11 Feb 2017, 18:34
Official

Good day Angel, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom

Vox Telecom
Vox Telecom's reply16 Feb 2017, 09:06
Official

Good day Angel.

As per feedback received from the installations Department, the services have been installed and is active.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,

Vox Telecom