1 reviews | Active since May 2017
Feeling Trapped Into Paying Unnecessary Charges
I am highly disappointed with Vox Telecom regarding the handling of my contract cancellation.
My 12-month contract is due to end in May 2026, and I contacted Vox in advance to ensure that my contract would not automatically renew and to give notice in time. However, I was informed that I would still be charged notice fees for May and June, or alternatively, that I would need to pay a R860 penalty fee if I cancel now.
This does not make sense to me, as my contract term is already nearing completion, and it feels as though I am being forced into additional charges unnecessarily. Although the consultant I spoke with was polite and helpful, the policy being app**** feels unfair and unreasonable.
This experience has left me extremely dissatisfied, and based on how this matter has been handled, I will not make use of Vox Telecom services again in the future.
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted accordingly
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted accordingly
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox