1 reviews | Active since Jul 2020
Feeling ****med by VOX Telecom/ Rude Service
I used VOX in November and didn't pay them because I was away and because I was moving I wanted to settle in then request a quote for relocation or let my landlord take over in her name. Before I could arrange all that with them, they closed my line and sent me a bill for both November and December. I have been going back and forth with them and requesting a call back to find out why I was sent different bills and why it accumulated to over R3000.00. I asked them to send me my contact copy, collect their router since they closed this and give me a call back. None of this has ben done and I'm now receiving short answers from them which are not helping. All I hear from them is I must pay the 3K for them to reopen my line. The service I'm receiving from VOX is appalling and I don't even wanna deal with them any longer. I just want them to collect the router and cancel the relocation rate quote. I will also advise my landlord to nit use them since I recommended them to her.
I used VOX for 10 days in November and they want am arm and a leg from me...I will ensure that I post this and more on all social media platforms and my followers to ensure that people in Protea Glen do not use them since I feel they are not doing what their sales people are saying.
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
