LJ
Lacinda J

1 reviews | Active since Apr 2021

02 Feb 2023, 15:44

Fedup

Yesterday marks our 3 years service with Vox Telecom and Evotel. Funny enough at 8pm our internet service went down and is still down as I'm typing my complaint.

Running a business from home and having to send home all staff which I still have to pay for a full day of doing nothing...

Been on the phone with Evotel and Vox, back and forth since 7am amd all I get is Vox telling me it's Evotel's problem and Evotel telling me it's Vox's problem.

Yesterday my debit order went off and now when I want to cancel a service that does nit serve I'm told I must give a months notice😡🤬😡🤬

I want my debit order refunded amd this service canceled so I can look at other service providers urgently and as soon ilas I get one that fits my business needs I will have the money to accept and start working again.

0
Replies (2)
Vox Telecom
Vox Telecom's reply02 Feb 2023, 17:50
Official
Good day Lacinda J Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest.  Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards, 

Vox
Vox Telecom
Vox Telecom's reply07 Feb 2023, 07:40
Official
Good day, Lacinda J,
 
Thank you for your patience while this matter was being investigated.
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Evotel restored the link.
 
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox