Fed up! Worst customer service ever!

I requested a line from vox in the beginning of November 2022... After a long wait because according to them vumatel is struggling with a GPON instalation. After I send a email stating my disgust the line suddenly worked... They send me the rooter that did not work. Spoke to so many people it just didn't work. Then they said the problem lays with vumatel... Then got numerous sms's from vumatel that they need to send someone out to my house to check on the problem. The connection stayed plugged in and not once did it work. En of December i get billed for a service that I never even got the Chance to use... And just some extra info during that time i have sent soooooo many emails with NO reply from them... Then suddenly I get an email that the network was fixed and it was cancelled due to non payment... But excuse me no one told me that the network wad fixed... And is never worked according to me... And still to date 26 January... I get sms's from vumatel that they need to send someone out to the field to check on the problem... But according to vox everything works.... Again... In the last 2 weeks... Email on email with no answer... I'm disgusted in your service towards your clients! I will not pay a sent on that account until this gets resolved... I won't pay for a service I never even got the chance to use... and fyi... I've wasted so much airtime on calling that i will simply just not call again. I'm done! I'll get me a ISP that will help their customers and actually reply to emails and calls and go the exstra mile...