Fed up with Vox & Vumatel

Item: Vox Telecom
Rating: 1
Author: Leigh S

My fiber line was reported on 18/09/2024 for slow speeds, it totally went off on 19/09/2024 at midday.

Your Fibre Line Query has been logged with Vumatel. We will be following up with Vumatel for updates to ensure a speedy resolution of your query. Note that Vumatel does have a up to 3 days - time to resolve rule. (Its now day 8!!!) Your ticket ref is

No updates from Vox except that Vumatel is working on it. I have had to whatsapp, telephone, escalate etc... I am so mad ...

Vox does not communicate and neither does Vumatel !!! It is now 26/09/2024 and still no fiber, how do I run my small business, it is costing me a fortune in Data, and there will be no refund for the outage.

Fed UP !!!

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

26 Sept 2024, 15:25

Good day, Leigh

Thank you for your review.

We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance.

Feedback will be provided soonest.

Kind Regards, Vox

Vox Telecom's reply26 Sept 2024, 15:25

Official

Vox Telecom's replyOfficial

01 Oct 2024, 10:08

Good day, Leigh

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply01 Oct 2024, 10:08

Official