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Danelle A

1 reviews | Active since Apr 2014

17 Aug 2022, 20:03

Fed up with Vox

I've had the same complaint since April about my account. No one gets backs to me. Not my rep Bianca Coetsee, not Accounts and not Customers Service. Now they say I owe them R6000 but no one is anwering any of my queries. How can they not resolve this problem that I've been emailing and Whatsapp once to twice a month for the past 5 months...?

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Replies (5)
Vox Telecom
Vox Telecom's reply17 Aug 2022, 21:00
Official
Good day Danelle V, 

Thank you for your post. 

Kindly note that we have escalated your complaint to the Debtors team for assistance. 

We will investigate the matter and provide feedback to you soonest. 

Kind Regards, 

Vox
DA
Danelle A's update18 Aug 2022, 19:07
Reviewer Update
Thank you for responding. However, I would like Bianca Coetzee's Supervisor to contact me. I think that Bianca made a mistake somewhere and that is why she is not answering me. Debtor's will not be able to assist with my querie because I don't owe Vox any outstanding amounts.
Bianca's number is ***.
DA
Danelle A's update18 Aug 2022, 19:07
Reviewer Update
Well no surprise... NO phone call from any Vox representative today. But I have gotten use to it: No-Service-Vox
Vox Telecom
Vox Telecom's reply18 Aug 2022, 20:08
Official
Good day Danelle V, 

Thank you for your post.

We have added it to the escalation logged.

Feedback will be provided soonest.

Kind regards 

Vox 
DA
Danelle A's update01 Dec 2022, 21:45
Reviewer Update
1 Dec 2022. 92 Days without an responce from Vox regarding the error from Bianca Coetsee about our account. I am waiting for an answer and Vericred is waiting for an answer.
Last spoke to Portia Khumalo on 31 Aug 2022 via phone call and then I sent her a responce email. I sent another email on 25 Sept to all parties asking if the matter has been closed because I did not receive further feedback. Still no feedback. STILL NO FEEDBACK!!