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jJ
janelle J

1 reviews | Active since Jun 2022

10 Jun 2022, 15:46

FED UP OF VOX

im almsot 3 weeks without internet, vox is not even willing to assist getting vodacom to repair my line, everday its lie after damn lie. i have paid a full month yet WITHOUT SERVICE!!

I will be taking this up with the NCR should i be billed in full for a service i did not use!

0
Replies (5)
Vox Telecom
Vox Telecom's reply10 Jun 2022, 15:59
Official
Good day,  Janelle J 

Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
jJ
janelle J's update10 Jun 2022, 16:18
Reviewer Update
This is exactly what is said everyday, I'm actually tired of hearing you'll will get back to me, it's actually supposed to be "mam may you follow up with us tomorrow" because this is exactly what's been happening
Vox Telecom
Vox Telecom's reply10 Jun 2022, 17:57
Official
 Good day,  Janelle J 

Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
jJ
janelle J's update13 Jun 2022, 11:31
Reviewer Update
Good morning

i am still waiting for someone to contact me regarding this issue, weekend is finished and I'm still without internet.
I am now considering cancelling and using someone else who will actually value me as a client
Vox Telecom
Vox Telecom's reply21 Jun 2022, 10:32
Official
Good day, Janelle J

Thank you for your patience whilst this matter was being investigated. 

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards, 
Vox