SvdB
Suzie van den Berg
1 reviews | Active since Oct 2023
04 Oct 2023, 10:46
FED-UP NO COMMUNICATION
accounts dep pathetic, charge me for 2 lines. i phoned them tell me i did cancellation i did not. only time i contacted them was about my incorrect invoice on the 20th of Sep still no feedback. i really think for the 1st month as new client its unacceptable
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Replies (2)
Vox Telecom's replyOfficial
04 Oct 2023, 11:24Good day, Suzie
Thank you for your review.
Kindly note that we have escalated the details of your complaint to the Account Manager who will contact you shortly to assist with the resolution of your complaint.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have escalated the details of your complaint to the Account Manager who will contact you shortly to assist with the resolution of your complaint.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply04 Oct 2023, 11:24
Official
Good day, Suzie
Thank you for your review.
Kindly note that we have escalated the details of your complaint to the Account Manager who will contact you shortly to assist with the resolution of your complaint.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have escalated the details of your complaint to the Account Manager who will contact you shortly to assist with the resolution of your complaint.
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
11 Oct 2023, 10:09Good day, Suzie
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply11 Oct 2023, 10:09
Official
Good day, Suzie
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,