FED UP CUSTOMER OF SUPER BAD SERVICE FROM VOX

What poor customer service...yet every month you are getting your payments. I have now had issues with my wi-fi for the last 4 days. My original complaint was that there was a interruption in signal which caused buffering on my 50mbps line which i pay R914 a month for. I have phoned numerous times yesterday and everytime someone promises that a technician will phone me back still no joy. Still no internet. Who ever did whatever yesterday on this issue has now caused for my wifi to say that it cannot obtain the IP address. Your technicians are unprofessinal you do not call me, i have no benefit of your service i pay for. I have to speak to different people everytime. SORT THIS OUT TODAY, I DONT SEE WHY I SHOULD PAY IF MY ISSUE DOESNT GET FIXED!!!!!!