YM
Yolisa M
1 reviews | Active since Jan 2022
31 May 2023, 20:29
Fed up
Received a sim card on the 11th of May my contract with vox states i should be paying 550 mnthly,on the 27th I received a statement claiming im suppose to pay 2100 i have been in contact with Melissa and Brighton but the issue has not been resolved they decided to send me a final letter of demand instead of explaining to me how do i owe that ridiculous amount for a sim card i used for 3weeks
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
31 May 2023, 21:03Good day Yolisa M
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
Vox Telecom's reply31 May 2023, 21:03
Official
Good day Yolisa M
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
Vox Telecom's replyOfficial
09 Jun 2023, 11:42Good day, Yolisa M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute. |
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute. |
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply09 Jun 2023, 11:42
Official
Good day, Yolisa M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute. |
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute. |
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox