Fed up

I am really disappointed in Vox I’ve been their customer since 2021 but I made the mistake of requesting an upgrade but once it was done the service that had no issues for four years all of a sudden has problems. I upgrade from 100/100 to 200/200 fibre to home and as soon as I did. The started not working properly. I contacted Vox and though their people were kind and patient they failed to solve the issue. I dealt with 5 different technicians and they couldn’t help one bit. They finally decided to send Vuma who owns the fibre line but they just sent a guy to run tests. He saw the issue promised to send a technician but that has not been forth coming. This is extremely frustrating as my wife works from home and needs a working internet. What’s worse Box had the audacity to invoice me for a service that’s not even working properly Mxm! I am totally fed up and I am considering cancelling my contract with them.