1 reviews | Active since Apr 2014
BILLED INCORRECTLY! - Firstly - I am very very ****ed off with Vox telecom, after confirming my cancellation of 1 of my devices inclusive of the modem as well, and confirming I will not be billed - WHAT DOES VOX DO? Bill me incorrectly - thus causing your debit order to fail - WE BUDGET FOR THESE THINGS - Secondly, after receiving monthly invoice/statement via email last week and checking my portal to ensure all corresponds the debit order value VS the invoice amount has a major difference! Thirdly!!!!!!! My Telkom LTE device and router was cancelled - I have no charge for the cancellation yet its been invoiced, better yet, I cancelled the router as well but YOU DID NOT CANCEL THE DEVICE!!!!!!! Yet When I called It was confirmed it is cancelled and the router rental PRORATA AMOUNT will ONLY go off AT THE END of September/1st October - BUT I WAS BILLED!!! THIS MUST BE FIXED AND ATTENDED TO, MY ACCOUNT BROUGHT BACK INTO GOOD STANDING AND THE DIFFERENCE CREDITED BACK TO MY INVOICE - I have now cancelled my MTN LTE device as well. I WANTED THE FUNDS CREDITED BACK AND YOU WILL NOT BILL ME FOR THE MONTH OF SEPTEMBER!!!!
Best regards,
Best regards,
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