Faulty internet

Our internet has not been working for the past 2 days. Yesterday (Sunday, 12th September) my husband called to see what the issue was We got through to a lady and she tried to assist us. After numerous attempts to get it to work, we have failed. She then suggested it could be the router. She then proceeded to say that she is going to book the technical team so they can come and see what the issue is. She said that someone will contact us to speak to us. This did not happen. We have waited the whole of today (Monday, 13th September) with no feedback. My husband has tried calling them numerous times but the call kept dropping when they 'transferred' him to the person who could assist him. Eventually (after numerous attempts) he got through to someone, but the person had said that the lady did not book the issue for it to be rectified. They keep telling us they are going to call us back. WE ARE STILL WAITING. This is very frustrating because you pay for such **** service. I do not recommend vox, it is not worth it. Find someone else.