Fat-Pipe Fibre Bundle Failure

We waited two months longer than promised. We then got a link. We were then told their pricing structure had changed and one of the free services we wanted was no longer available, and because we had not signed for that order (because we were waiting for the install to be completed), there was nothing they could do. Their technical support team kept refusing to help us with advice on how to best setup our equipment to work on their network. It took a few weeks to get our network connecteWe waited two months longer than promised. We then got a link. We were then told their pricing structure had changed and one of the free services we wanted was no longer available, and because we had not signed for that order (because we were waiting for the install to be completed), there was nothing they could do. Their technical support team kept refusing to help us with advice on how to best setup our equipment to work on their network. It took about a week to get our networks online the way we wanted it to work, with no help from VOX. We then had continuous problems with their router. When we had issues with their router, they refused to acknowledge the fault or take responsibility. VOX cited that because there was traffic that it was usable and they cant credit us for the downtime we had with our server.

Because of the terrible service, bad turnaround times and failure to communicate properly and do follow-ups in time, we decided to NOT use the VOICE COMPONENT of the bundle with VOX.

We kept our ADSL service as their router kept giving us issues and was unsuitable to use for our server. It took a month to get a technician to come out and change the router. They sent us what seemed to be a previously-used router. which they couldn't get to work until the next day.

We had to opt to use our own routers. Up until today we are using our own routers and theirs (VOX) is lying here collecting dust.

We were promised 10 Sim Cards with 2GB of Data for free, it has been months now that we are waiting for these SIM cards.

They do not want to respond now, they were still "trying" to get us a credit for the downtime, in that time, our account went to '60 days overdue' and now they say because of this they cant pass a credit nor supply us with the SIM cards. So basically "we cant help you because of a problem that we caused" is their current attitude and they don't seem to want to reply to our emails.

They are quick to pass the buck off to the end user.

If we didn't take matters into our own hands, we'd probably still be using our ADSL line.