Fantastic Product , Bad administration
<p>How does such a great product have such horrible support service. ? I have been a customer of Vox now for almost three weeks and am loving the speeds, but have so far had issues with my line which is at first not moved properly across to Vox, which caused the line to go down. Vox then advised that my line is not with them , so I had to liaise with Telkom to get it sorted out. I then am offered to have my line moved across which I decline but is moved across anyway to Vox. Vox however has decided that now after having advising me repeatedly that it was my line, my problem , to bill me for that line. I have phoned, emailed and logged calls but that never seems to help , it just gets escalated which is a IT term for “pass the buck” </p> <p> </p>
Good day Daniel.
Thank you for bringing this to our attention. Kindly note that we are busy investigating the matter and will be in contact with you soon.
Regards,
Vox Telecom
Good day Daniel.
Thank you for bringing this to our attention. Kindly note that we are busy investigating the matter and will be in contact with you soon.
Regards,
Vox Telecom
Good day Daniel.
Kindly note that the telephone line was ported back as requested. The necessary credits have been allocated to your account and the updated Invoices and Statements have been sent to you reflecting same.
Regards,
Vox Telecom
Good day Daniel.
Kindly note that the telephone line was ported back as requested. The necessary credits have been allocated to your account and the updated Invoices and Statements have been sent to you reflecting same.
Regards,
Vox Telecom
Hi ,
Nope , the sad thing is now you messed up the invoice , go look at it , I pay 599 per month, you took the adsl fee off twice . your invoice states 370 odd. You are short changin yourselves. Next issue , your system is now *****ing my data. Have raised this as another call , dont know what do with you guys ,your admin is a disaster and yout echs cannot fix anythign , you are worse than Telkom , no question about it.
Hi ,
Nope , the sad thing is now you messed up the invoice , go look at it , I pay 599 per month, you took the adsl fee off twice . your invoice states 370 odd. You are short changin yourselves. Next issue , your system is now *****ing my data. Have raised this as another call , dont know what do with you guys ,your admin is a disaster and yout echs cannot fix anythign , you are worse than Telkom , no question about it.
Can I remove the one staff
Can I remove the one staff
Good Day
Thank you for your reply.
We have escalated the matter and will provide feedback.
Regards
Vox
Good Day
Thank you for your reply.
We have escalated the matter and will provide feedback.
Regards
Vox
Hi
As stated before Great Product , no customer service . On the issue where your system is unable to meter the correct usage of your users , I still have no reponse and am very scared of the day that your system simply misalocates or deletes my data that I have purchased and the only recourse I would have is it to wait on your techmical team to respond.
After 3 ****** ups in 4 weeks , I am scared to stay another month, so have cancelled my services.
If vox ever fixes up it customer service then they will be a great company as it stands I am impressed with the cancellation team ,
Hi
As stated before Great Product , no customer service . On the issue where your system is unable to meter the correct usage of your users , I still have no reponse and am very scared of the day that your system simply misalocates or deletes my data that I have purchased and the only recourse I would have is it to wait on your techmical team to respond.
After 3 ****** ups in 4 weeks , I am scared to stay another month, so have cancelled my services.
If vox ever fixes up it customer service then they will be a great company as it stands I am impressed with the cancellation team ,
Good evening Daniel,
Thank you for your reply.
We have received your cancellation and the cancellation date has been scheduled - as per feedback provided.
Please note that the fault that has been logged with our Core team is still under investigation.
We apologise for the inconvenience caused.
Regards,
Vox Telecom.
Good evening Daniel,
Thank you for your reply.
We have received your cancellation and the cancellation date has been scheduled - as per feedback provided.
Please note that the fault that has been logged with our Core team is still under investigation.
We apologise for the inconvenience caused.
Regards,
Vox Telecom.
The staff do try , and as I sadi this product is prety fantastic, having gone through some badly shapped prudcts outh there , Vox 's capped internet is by far the best
The staff do try , and as I sadi this product is prety fantastic, having gone through some badly shapped prudcts outh there , Vox 's capped internet is by far the best