ST
S T
1 reviews | Active since Feb 2012
01 Jun 2018, 13:32
False Yahclick data usage calculations
Yahclick data usage calculations are now calculated are all wrong in 30 days I have used around 700MB of data and yet according to their systems I only have 2% data left ! My usage I calculate from Vox self service usage reports. Excluding Freezone time and uploads which are both supposed to be unmetered.
I am supposed to be on a 30 day package. Where there is no start or end date. I get stories about something about 3 days FAP policy which has nothing to do with the 30 day package I am on. I get other stories about initiation date which is irrelevant to my package. So it seems no-one their knows what packages they have been selling.
I am now told for about the 3rd time that they have escalated to their upstream provider.
It is now 5 days later and in the meantime I wait without the data I paid for being available to me.
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
01 Jun 2018, 13:59Good day Sean.
Thank you for bringing this matter to our attention.
Kindly note that we will be investigating into this matter for you and will be in contact with you soon
Kind Regards
Vox Telecom
Best regards,
Vox Telecom's reply01 Jun 2018, 13:59
Official
Good day Sean.
Thank you for bringing this matter to our attention.
Kindly note that we will be investigating into this matter for you and will be in contact with you soon
Kind Regards
Vox Telecom
Best regards,
ST
S T's updateReviewer Update
04 Jun 2018, 11:04Still not resolved after a week. I should now have 100% data available of my 2GB package and yet I only have 22%
ST
S T's update04 Jun 2018, 11:04
Reviewer Update
Still not resolved after a week. I should now have 100% data available of my 2GB package and yet I only have 22%
Vox Telecom's replyOfficial
12 Jun 2018, 16:56Good day Sean,
As per feedback received, someone from our Support Department has been in contact with you and advised you on this matter.
Kindly note that someone from our Customer Experience Department has also been in contact with you and confirmed that this matter has been resolved and the correct data has been allocated onto your account.
Should you have any other technical queries or might need immediate assistance , please do not hesitate to contact our 24/7 Service Center on *** | ***
Kind Regards
Vox Telecom
Best regards,
Vox Telecom's reply12 Jun 2018, 16:56
Official
Good day Sean,
As per feedback received, someone from our Support Department has been in contact with you and advised you on this matter.
Kindly note that someone from our Customer Experience Department has also been in contact with you and confirmed that this matter has been resolved and the correct data has been allocated onto your account.
Should you have any other technical queries or might need immediate assistance , please do not hesitate to contact our 24/7 Service Center on *** | ***
Kind Regards
Vox Telecom
Best regards,
ST
S T's updateReviewer Update
12 Jun 2018, 17:13As per my telephone conversation with your Customer Experience department, the matter is still not resolved. However since my complaint my data has been accumulating correctly again according to my 30 day package and the previous loss of data has been returned to me in the form of a token. Thank you for that. However the previous incorrect calculation of data usage is still an issue and no-one at Vox or your upstream provider seems able to calculate the figures to determine that the data usage was previously incorrectly calculated. I will now monitor and if another issue of miscalculation occurs then I will again try to inform you.
ST
S T's update12 Jun 2018, 17:13
Reviewer Update
As per my telephone conversation with your Customer Experience department, the matter is still not resolved. However since my complaint my data has been accumulating correctly again according to my 30 day package and the previous loss of data has been returned to me in the form of a token. Thank you for that. However the previous incorrect calculation of data usage is still an issue and no-one at Vox or your upstream provider seems able to calculate the figures to determine that the data usage was previously incorrectly calculated. I will now monitor and if another issue of miscalculation occurs then I will again try to inform you.
Vox Telecom's replyOfficial
12 Jun 2018, 18:32Good evening Sean,
Thank you for your feedback.
Your request has been escalated for further investigation an agent will be in contact with you.
Have a great evening.
Vox Telecom
Best regards,
Vox Telecom's reply12 Jun 2018, 18:32
Official
Good evening Sean,
Thank you for your feedback.
Your request has been escalated for further investigation an agent will be in contact with you.
Have a great evening.
Vox Telecom
Best regards,
Vox Telecom's replyOfficial
13 Jun 2018, 16:08Good day Sean.
As per the feedback we received, our Technical Manager has been in contact with you and advised you that there was an data display issue on the Supplier's Portal and we can confirmed that this matter has been resolved.
Should you have any other technical queries or might need immediate assistance , please do not hesitate to contact our 24/7 Service Center on *** | ***
Kind Regards
Vox Telecom
Best regards,
Vox Telecom's reply13 Jun 2018, 16:08
Official
Good day Sean.
As per the feedback we received, our Technical Manager has been in contact with you and advised you that there was an data display issue on the Supplier's Portal and we can confirmed that this matter has been resolved.
Should you have any other technical queries or might need immediate assistance , please do not hesitate to contact our 24/7 Service Center on *** | ***
Kind Regards
Vox Telecom
Best regards,