False promises of urgency
I have been waiting for 10 days now after calling twice asking when my service will be ready to use Vuma has installed my fiber line yet I'm still waiting for VOX to do anything. i was promised 3 days ago that an urgent request has been sent and that it will be taken care of in the next two days and then today i was promised the same thing all they need to do is come here give me the router and activate my service.
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Replies (2)
Vox Telecom's replyOfficial
24 Jun 2022, 10:00Good day, Timothy S
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply24 Jun 2022, 10:00
Official
Good day, Timothy S
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
28 Jun 2022, 08:27 Good day , Timothy S
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order with Vox, and the cancellation request has been actioned accordingly.
We also received confirmation that you have moved over to another ISP.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order with Vox, and the cancellation request has been actioned accordingly.
We also received confirmation that you have moved over to another ISP.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply28 Jun 2022, 08:27
Official
Good day , Timothy S
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order with Vox, and the cancellation request has been actioned accordingly.
We also received confirmation that you have moved over to another ISP.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order with Vox, and the cancellation request has been actioned accordingly.
We also received confirmation that you have moved over to another ISP.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox