False promises

I am appalled by the runaround received from this company. I work from home and need uncapped fiber in order to do so. I contacted them but the previous tenants damaged the line. For a month they have informing me that they are dealing with the issue however this is all I'm getting. Now, after a month I am informed by them, via live online chat, that no ticket or request for a technician is attached to my account.

I have been using normal data to do half my work as I am unable to log onto my work platform as it eats data like crazy and thus why I need this activated however after fighting with them for a month to request a technician from Vumatel, I have come up empty. With contacting Vumatel I am informed nothing attached as a request for a technician from Vox after I was informed by vox it has been done.

I am now sitting with issues from my work, financial implications due to having to spend extra on data every week. This runaround on contradiction in information from Vox has set my family back financially.

I am not impressed as I also dealt with managers who just don't seem to get back to me. This has been carrying on too long and affecting my work and finances. They need to wake up. The one second everything is in order just to be informed on the next communication that there's no request to Vumatel to get a technician out to come put a simple plug onto the line... That's it... A plug to be able to connect the line to the box... That is it.

If I lose my job due to this, especially after their promises, giving false expectations to clients, I will escalate this as high as I'm able to.

STOP MAKING PROMISES TO YOUR CLIENTS IF YOU CAN'T UPHOLD IT BECAUSE IT CAUSES DEVASTATION TO SOME!! SORT IT OUT!!!