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SJ
Shanelle J

1 reviews | Active since Jun 2022

04 Jun 2022, 07:22

False promises

Also one of the worst service providers also no response both emails and call centre oh and lets not forget being double billed for a service that you pay every month i am absolutely apalled by their service they sound so enthusiastic when their agents come to your home they have not fulfilled any promise they have made so if i need to write a review to get you to pick up the phone and call your customers so be it please do because we have questions and we demand answers

0
Replies (8)
Vox Telecom
Vox Telecom's reply04 Jun 2022, 08:57
Official
Good day Shanelle J, 

Thank you for your enquiry.

Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence. 

Kindly provide us with your Vox Account number or contact number linked to your account, in order for us to assist accordingly. 

Thank you in advance 

Vox

SJ
Shanelle J's update04 Jun 2022, 09:24
Reviewer Update
My contact number is ***
Vox Telecom
Vox Telecom's reply04 Jun 2022, 10:51
Official
Good day Shanelle J,

Thank you for your feedback.

We have escalated the matter and feedback will be provided to the account holder soonest.

Kind regards 

Vox
Vox Telecom
Vox Telecom's reply07 Jun 2022, 11:41
Official
Good day,  Shanelle J,  

Thank you for your patience while this matter was being resolved. 
 
Kindly note that the Accounts Department has corresponded with the account holder pertaining to the billing dispute and the outcome thereof. 

Should you require any further assistance, please do not hesitate to contact us on *** or email *** 

Kind Regards, 
Vox 
SJ
Shanelle J's update08 Jun 2022, 10:23
Reviewer Update
We spoke to an agent and was advosed to send through a prood of payment what i want to know is what happend to our payment where did it go we are still waiting for a response after we sent the prood of payment and also while this is being resolved you keep sending messages that you will cancel our internet service and then still bill us after that i am very upset with company the you treat your customers is appalling
Vox Telecom
Vox Telecom's reply15 Jun 2022, 09:46
Official
Good day, Shanelle J

Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved. 

Please ensure to use the Vox Account number when EFT payments are made.

Should you require any further assistance, please do not hesitate to contact us on *** or email *** 

Kind Regards, 
Regards 
Vox
SJ
Shanelle J's update21 Jul 2022, 20:38
Reviewer Update
I just want to try and understand how it works because we are so confused as to what is happening first of all we were never told that this was a binding contract for a year we were never told the charges of the cancellation fees and now we are so far up in debt with vox that we can't keep up we tried to get hold of agents to call us back so we can make payment arrangements no called we just got a statement saying that it's cancelled why aren't these things discussed when we were approached by an agent to take up with vox if we knew it was gonna come to this we wouldve stayed with our previous internet provider I honestly am not ****ed anymore I'm just dumbstruck with the service we received from this company I am very disappointed really
Vox Telecom
Vox Telecom's reply21 Jul 2022, 21:06
Official
Good day Shanelle J, 

Thank you for your enquiry. 

Kindly note that the details of your complaint has been sent to the Debtors team to assist with the billing query.

We will investigate the details of your complaint and provide feedback to the account holder soonest. 

Kind Regards, 

Vox