False marketing

Hi

In the last 1 to 2 years I have had numerous complaints to you regarding the stability of my fiber line.

I was told that because of more people in my area using wifi I have to not use extenders (wirelessly) but to get network cables.

Then it is settings that is not updated or updates but finally I have had enough.

Either you give me a full explanation for the buffering, loss of signal and slow speeds from time to time with a solution, or I will get someone who can help me.

I have been a loyal customer that pays for the service and even upgraded to continue the service.

The facts is that COVID led to both me and my with working from home. I have children growing up needing internet and you are not fulfilling your promises you made me to take up the contract. So this is a final ultimatum to you. Fix it or I cancel and I will tell all to avoid your services.

PS do not call me for fault finding or diagnostics, I am not a technician. You have them.

Regards

WA de Beer