sR
sudesh R
1 reviews | Active since Apr 2023
23 Nov 2023, 01:21
False information
I am really not a pleased customer, the day of my installation the technician is advised me that 30 days is free that why i did not worry to pay my bill.
I did manage to make a payment of R300+ last week towards it and have a balance R200 +.which is not my fault its because of the technician i went into delayed with my payments.
I really don't know why i have changed from my previous relationship internet provider due to this is causing me more stress.
This is really poor and false information from the technician which really put me backwards in payment and my internet is now cut.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
23 Nov 2023, 07:48Good day, sudesh R
Thank you for your review.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
For new Customers, Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
For new Customers, Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply23 Nov 2023, 07:48
Official
Good day, sudesh R
Thank you for your review.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
For new Customers, Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
For new Customers, Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
We will provide feedback to you soonest.
Kind Regards,
Vox
sR
sudesh R's updateReviewer Update
23 Nov 2023, 08:17hi,
I under stand that the billing is pro-rated but ur technician is advised that the 1st 30 days is free,.now for miscommunication i have no internet?.which i think is a utter embarrassment to due to poor customer service.
I under stand that the billing is pro-rated but ur technician is advised that the 1st 30 days is free,.now for miscommunication i have no internet?.which i think is a utter embarrassment to due to poor customer service.
sR
sudesh R's update23 Nov 2023, 08:17
Reviewer Update
hi,
I under stand that the billing is pro-rated but ur technician is advised that the 1st 30 days is free,.now for miscommunication i have no internet?.which i think is a utter embarrassment to due to poor customer service.
I under stand that the billing is pro-rated but ur technician is advised that the 1st 30 days is free,.now for miscommunication i have no internet?.which i think is a utter embarrassment to due to poor customer service.
Vox Telecom's replyOfficial
24 Nov 2023, 09:34Good day, Sudesh
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply24 Nov 2023, 09:34
Official
Good day, Sudesh
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox